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Disgraceful and unhelpful service all around. Should you require assistance our Contact Centre team are available 24 hours a day by calling Best wishes, Pocketwin. I have contacted my phone provider but I think this is at least spam or online fraud. Hi There, We are sorry to hear you are unhappy with the services provided, we will certainly investigate further. Hi Gary, We are sorry to hear you are unhappy, we do advise working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required. My reply to this Reply from PocketWin 14 May Hi Norma, We are sorry to hear you feel this way, We do advise working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required. They have an atrocious record of withdrawal processing time. Please answer my question I never bothered to offer details of my experience with casinos because I have never had such awful experience as this PocketWin casino. I talked to gamblecare and they referred me to the police. They now require not just my bank card details, they now want records of my phone bill records. In them 2 weeks they send you a load of free bonus and if you lose them they automatically reverse your withdrawal and you have to start again. Fine, their rules. You get that text processing days. My phone number has been used to fraudulently sign up to this site. Steer clear. We would certainly like the opportunity to discuss this further, please contact us on the details below at your earliest convenience Our Call Center team are available 24 hours a day by calling or you can text SUPPORT to and we will call you back for free Best wishes, Pocketwin. Hi Steve, Sorry to hear you are disappointed, unfortunately, wins can never be guaranteed, its all down to luck. They have already had my passport and proof of address. They want me to send bills providing my name dob address etc to confirm my identity before even discussing the account with me. Keep deposit small amounts of money every day they dont deserve for something bigger and there is no wins at all.. After reading some reviews, I already had an idea that this ''company'' is almost as scammer as the 'Nigerian prince story'. Should you require any assistance our Contact Centre team are available 24 hours a day by calling , or you can request help from within your game menu. I will copy this message and post it elsewhere to help others. They told me that if money has been stolen they will not refund me. So Ive contacted the appaling muppets at pocketwin, proved the phone number in my hand is mine by emailing them the proof required and what do they do? Overview Reviews About. You've already flagged this. Let me explain what happened. Before this I gave them, ID, council tax details If I could give this 0 I would. I'll happily do it and I haven't even used them for over 12 months. We need to ensure funds are protected and the winnings are being paid to the correct person. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission. They are scammers! This of course doesn't apply to winnings from your own deposits. Should you require any further assistance our Contact Centre team are available 24 hours a day by calling {/INSERTKEYS}{/PARAGRAPH} I played it and won some money, and even completed the Wagering requirement. Should you require assistance our Contact Centre team are available 24 hours a day by calling , or you can request help from within your game menu. The information you were previously advised is correct and identification can be ask for at anytime during the lifetime of the account. I like the bingo but every I'd I have sent to withdraw money has not been good enough you get to join without I'd so why not pay out I have deposited with bank card and phone this should be good enough id. Sent all I. Its a complete joke. Hi Asamba, We are sorry to hear you are unhappy with the identification request. As you have stated you have been receiving text messages this suggests an account has been created, as you can appreciate we are limited to what we can say if you are unable to pass security for data protection reasons. Please see the terms and conditions below. My request for a withdrawal went though and today got a text message saying PocketWin needed more information before they could process payment! All the best, Pocketwin. Hi Zielony, Sorry to hear you are disappointed, unfortunately, wins can never be guaranteed, its all down to luck. Currently I have reported them to ICO and sent them a nice invoice for my time, if i dont get removed off to courts we go. Hi there, We are sorry to hear you are disappointed. At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. Remember, this cash is in ''cashable credit'', it is supposed to be ''ready to be withdraw''. I will get this site closed down! Who knows, they have an agenda of scamming people. I have taken screenshots of my live chat with the advisor and will be passing them on to the gambling commission and the police. And I'm quite sure that the positive reviews here are fake as their fake money in ''cashable credit'' is. Absolutely garbage service when it comes to getting your winnings out. Hi Norma, We are sorry to hear you feel this way, We do advise working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required. {PARAGRAPH}{INSERTKEYS}Tried to get it removed and they quoted GDPR etc etc. We are sorry to hear you are unhappy with our bonus scheme, we do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website. My question is, what is up with all this ''cashable credit'' fake money? I will be phoning the gaming commission and rightly so my solicitor! Maybe they are using some loopholes in government regulations but I have no clue why this casino is still in market. I hope people read this and advise others to stay away from this Casino. Refusing to release my withdrawal more without information which is impossible to get. Reply from PocketWin. Reply from PocketWin 14 May Hi Norma, We are sorry to hear you feel this way, We do advise working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required. Apparently my phone credit may have been used. Even though they happily take our money off us! Provided information several times to be told its accepted then the following day to be told they need more information. All documents sent to us are kept private and confidential. Has anyone actually reported these frauds to the gambling commission? The imbeciles send me another text, ICO it is and they will be getting a bill for wasting my time then small claims court, cretins springs to mind but they probably arent at this level yet. All the best, Pocketwin They say its at sometime during the lifetime of an account but its never when your depositing and losing they only ask for I. I would not provide my details as during live chat I became increasingly suspicious that this whole website is a scam designed to steal my details to go with my phone number so that I can be further frauded. Then after day 5 text me to say they need more information. Hi Wes, Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services. I would give a minus. They are trying to hide all negativity! I'm glad that I did not spend loads of money. Hi there, We are sorry to hear you feel this way, We do advise working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required. When I contacted them I was told someone must have used my phone to set up an account- I know this is impossible. Hi Jessie, We are sorry to hear you feel this way. Write a review. Filter by:. I must warn people to stay away from this casino. Has anyone actually reported these… Has anyone actually reported these frauds to the gambling commission? For further assistance our Contact Centre team are available by calling I like the bingo but every I'd I have… I like the bingo but every I'd I have sent to withdraw money has not been good enough you get to join without I'd so why not pay out I have deposited with bank card and phone this should be good enough id. Fraudulent company that doesnt want to pay out winnings at all. During the lifetime of the account some players will be asked to provide us with ID. The text no cannot be blocked either, which is dodgy. D when you eventually win and it takes a good 2 weeks to get you first pay out. They will probably ask me for ID which I will supply, and perhaps other stuff they will ask to. Hi John, We're sorry you feel this way. I have been receiving unwanted texts from this co. Absolutely terrible company to try and deal with it, i would strongly advise that no one uses them for anything at all.